Lloyds, Halifax and Bank of Scotland back after online banking outage
Online banking and mobile app services at Lloyds Bank, Halifax and Bank of Scotland, all part of Lloyds Banking Group, returned to operation after an outage lasting several hours. The banking group apologised for the disruption to customers.
BBC BusinessAccording to BBC reporting, Lloyds Banking Group restored the digital channels of its three brands after a technical fault that began in the morning and lasted around four hours. Customers reported problems with online logins, payments and account-balance queries.
A group spokesperson told BBC the fault was infrastructure-related and that customer data was not affected. According to outage tracker DownDetector, reports peaked at around 25,000 near 09:00 local time.
The UK Financial Conduct Authority asked the banks for a report on the disruption. Forrester analyst Aurélie L'Hostis told BBC that such outages test customer trust and that major banks continue infrastructure-modernisation investment. This article is not investment advice.
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